Feedback & Complaints
At Horizon2, we welcome feedback from students, employers, participants, families, staff and members of the community. Your feedback helps us recognise excellent service, improve our training and support services, and resolve concerns fairly and respectfully.
We'd love to hear from you
Whether you would like to make a compliment, provide a suggestion, raise a concern or lodge a formal complaint, we encourage you to share your experience with us.
Before you submit
- Provide as much detail as possible so we can understand your feedback.
- Include your contact details if you would like us to respond.
- Your information will be handled respectfully and confidentially.
- If your concern relates to an immediate safety issue, please contact us by phone rather than using this form.
- If you have already discussed this matter with a horizon2 staff member, please let us know in your submission.
Information submitted through this form is collected for the purpose of investigating, responding to and improving our services in accordance with our Privacy Policy and Feedback & Complaints Policy.
Submit Feedback
Our online form allows you to submit:
- Complaints
- Complaint Appeals
- Suggestions
- Compliments
- General Feedback
The secure Microsoft Form will open in a new browser tab.
Step 1
Submit Your Feedback
Complete our online feedback form with as much information as possible, including any supporting details that may help us understand your feedback or concern.
Step 2
We Acknowledge Your Submission
Once submitted, your feedback is securely recorded in our Feedback & Complaints Register. If you provide an email address, we'll send you an acknowledgement confirming that your submission has been received.
Step 3
Review & Investigation
The appropriate Horizon2 staff member will review your submission. Where required, we may investigate the matter further and contact you if additional information or clarification is needed.
Step 4
Outcome & Continuous Improvement
Where appropriate, we'll advise you of the outcome or actions taken. Feedback also helps us identify opportunities to continually improve our training, services and student experience.