Diploma of Community Services

A Brief Description

CHC52021 – Diploma of Community Services reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.
Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

Qualification Overview

Horizon2 is a specialist training provider with a training team of experienced community service professionals. Through this team of industry professionals you have the opportunity to achieve a nationally recognised qualification CHC52021 – Diploma of Community Services. Successful candidates will need to complete 20 units of competency comprising 12 mandatory core and 8 elective units. Elective units have been chosen to meet industry requirements.

Use the button below to receive more info and the course brochure.

Core Units

CHCDIV001 – Work with diverse people 
CHCDIV002 – Promote Aboriginal and Torres Strait Islander Cultural Safety
CHCCCS004 – Access co-existing needs
CHCMGT005 – Debriefing in the workplace 
CHCPRP003 – Reflect on and improve own professional practice 
CHCCCS007 – Develop and implement service programs
CHCLEG003 – Manage legal and ethical compliance
HLTWHS003 – Maintain work health and safety 
CHCDFV001 – Recognise and respond appropriately to domestic and family violence 
CHCCSM013 – Facilitate and review case management
CHCCCS019 – Recognise and respond to crisis situations
CHCDEV005 – Analyse impacts of sociological factors on people in community work and services

Elective Units

CHCMHS001 – Work with people with mental health issues
CHCGRP002 – Plan and conduct group activities 
CHCCOM003 – Develop workplace communication strategies 
CHCINM001 – Meet statutory and organisational information requirements 
HLTWHS004 – Manage work health and safety 
CHCADV002 – Provide advocacy and representation services 
CHCDEV001 – Confirm developmental status 
CHCFAM003 – Support people to improve relationships 


You will be asked to complete 20 subjects via online learning. You may also apply for Recognition of Prior Learning if you believe you already have the knowledge and skills relevant to a particular unit or units. An RPL application must be submitted at the time of enrolment and the onus is on the student to provide sufficient, current, valid and authentic evidence against each of the units. Where there are gaps in your evidence, a professional conversation with your assessor may provide additional evidence. Your assessor may also ask you to provide further evidence to substantiate your claim of competency in a particular unit/s.

Where gaps in evidence remain – that is that you cannot be considered competent on the evidence provided, gap training will be made available to you. For gap training, you will be provided with workbooks and given assessments to complete. It is possible that gap training might include practical assessments.


This is a self-paced program so the time to complete depends on the rate of submission. It is anticipated the process will take up to 2 years and is mostly dependent on you completing the assessment so that your assessor can review it. We will move at your pace and support you to set achievable goals



  • Residential Youth Worker
  • Family Support Worker
  • Disability Support Worker
  • Aged Care Worker
  • Case Worker
  • Youth Worker
  • Employment Services Support Worker
  • Drug and Alcohol Support Worker
  • Domestic Violence and Family Violence Worker

Note: Some roles may require a Minimum Qualification level. Candidates will receive support from an allocated trainer throughout their training. Candidates will be provided with direct contact details for their trainer.


There are no mandated entry requirements for the program.


The qualification involves a mandatory 200 hour Vocational Placement. Horizon2 may be able to assist you to identify and negotiate an appropriate placement. If you are not currently employed or volunteering in industry, during your course you will be required to complete vocational placement so you can start practicing your skills in the workplace. You’ll be required to work shifts determined by your placement provider, and these can include early mornings or late nights, any day of the week, including public holidays.

Completing placement is compulsory, and you will be expected to manage family and work commitments in order to complete your shifts. You are required to complete a minimum of 200 hours of placement to satisfy this component of your qualification


As you will be working with client groups who are vulnerable and at risk, you will almost certainly require police checks and working with children checks/disability checks. 

A National Police Check certificate will list any court outcomes that can be disclosed, along with pending charges. This includes any interstate matters. The certificate won’t include any restricted court outcomes, such as certain juvenile convictions. 

If you have a previous conviction, please discuss this with your course consultant to determine if it will impact your ability to secure volunteer work in the community services industry.  


We understand that times can be tough, so we offer payment plans that can be negotiated with you via Pay Advantage or you can use HUMM EZIPAY. Applicants of a Pay Advantage payment plan will only receive certification when program payment is made in full. 

You can talk to a member of the enrolments team about your particular circumstances at any time. Just call 1300 889 564 or send us an enquiry. We are here to help and can devise an alternative payment plan for you, if required. We will not ask you to pay any more than $1500 in advance of any service provided.


Queensland (QLD) Funding:
Eligible applicants may apply to study this qualification under Queensland Skills Assure funding. To be eligible for the special pricing associated with this funding, students must meet the eligibility criteria.
You can read more about the funding we have available in QLD and courses that we are currently funded for on our QLD Funding page.

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